Palphone — Safety Center
If you are in immediate danger
Contact local emergency services right away. If possible, block the abuser in‑app and report to us.
Zero‑tolerance areas
- Child sexual exploitation (CSAM) — immediate account termination and reporting.
- Credible threats of violence or severe harm.
- Harassment, stalking, hate, and doxxing.
- Fraud, scams, and impersonation.
- Palnumber misuse (impersonation or off‑platform deception).
How to protect yourself in Palphone
- Block & Report: Use in‑app options to block accounts and submit a report (add context where possible).
- Control your profile: Use a non‑identifying name/avatar if you prefer. We do not verify profile info.
- Secure your device: Use a device lock and Palphone PIN. Keep your backup passphrase private.
- Be mindful with files: Files are not E2EE; they auto‑delete after download or 7 days.
Media moderation (profiles/bio only)
- Automated image checks on profile & bio images via AWS Rekognition.
- Manual human review for bio videos.
- Chats remain private: files in chats are not scanned by us.
Report handling — SLA (effective immediately)
- Triage: within 24 hours for safety/abuse; faster for imminent harm.
- Resolution targets: CSAM/urgent harm — as soon as detected; harassment/hate/doxxing — 48–72 hours; spam/scams — within 72 hours.
- Appeals: target 7 days.
Law‑enforcement & legal requests
We require valid legal process and will not build backdoors or weaken encryption. Due to E2EE and ephemerality, message contents are typically unavailable. We may have minimal metadata and file artifacts within the 7‑day undownloaded window. Contact legal@palphone.com (include jurisdiction, legal basis, and account identifiers). Emergency requests must be clearly marked.
Transparency & Cookies (website)
We use strictly necessary cookies and consent‑based analytics (Google Analytics) where required. Cloudflare may process limited data for performance/security. We plan to publish periodic transparency notes about safety actions and data requests.